■ Rapid response, quick troubleshooting

1 hour quick response: 7 * 24-hour service hotline/remote support channel, technical docking within 1 hour of receiving a demand, and a solution within 2 hours.

Graded time guarantee: Remote troubleshooting within 6 hours for routine faults; Complex problems require technical personnel to arrive within 24-48 hours (domestic core areas can be reached within 24 hours).

Remote diagnosis: Camless models support online system diagnosis, remote debugging/parameter optimization/software upgrades, significantly reducing downtime.

■ Full cycle warranty, worry free maintenance

1-year free warranty for the entire machine: parts and working hours are fully waived for non-human quality issues; After the replacement of core components, the warranty period will be extended.

Lifetime maintenance+cost price parts: Only the cost of parts will be charged outside the warranty period, without any labor premium; The original spare parts inventory is sufficient and will be shipped within 24 hours.

Exclusive service file: Establish electronic files for equipment installation, conduct regular follow-up inspections, identify hidden dangers in advance, and reduce the risk of sudden failures.

■ Deeply empowered by technology, worry free to get started

Free on-site installation and debugging: including basic operation and safety training to ensure equipment meets production standards.

Customized skills training: Targeting automotive/medical and other scenarios, providing training on the entire process of programming, tuning, and maintenance, with accompanying videos/manuals for beginners to quickly get started.

■ Value added services to help improve efficiency

Flexible upgrade solution: supports functional expansion (such as adding automatic detection/robot feeding), suitable for multi category production.

On site service package: Provide monthly/quarterly on-site maintenance for mass production customers, with dedicated personnel responsible for equipment maintenance and production optimization to reduce downtime.

■ Localized service, faster response time

Multiple service outlets are set up in multiple regions of China (such as Jiangsu, Zhejiang, Tianjin, Chongqing, etc.) to allocate resources nearby. In case of emergency, the fastest time to arrive at the scene is 12 hours, fully ensuring the production pace.

From equipment installation to long-term operation, from technical training to production optimization, our after-sales service for spring machines always takes customer production needs as the core. With professionalism and speed, we ensure that every device is stable and efficient, and provide full protection for your intelligent manufacturing journey.